Refund policy

Last Updated: June 12, 2026

This Privacy Policy describes how GW9 Design, a division of Gunther Werks LLC ("GW9 Design," "Company," "we," "us," or "our"), collects, uses, discloses, and safeguards your information when you visit our website, purchase products, subscribe to communications, or otherwise interact with our services (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

SUMMARY OF KEY POINTS

This summary provides an overview of our Privacy Policy.

What information do we collect?

We collect personal information you voluntarily provide to us, such as your name, email address, billing address, shipping address, phone number, and order information.

Do we collect information automatically?

Yes. We may automatically collect certain technical information such as IP address, browser type, device information, and website usage data.

Do we sell personal information?

No. We do not sell personal information.

How do we use your information?

We use your information to process orders, provide customer support, improve our Services, communicate with you, and comply with legal obligations.

Who do we share information with?

We may share information with trusted service providers that help us operate our business, including ecommerce, payment processing, shipping, analytics, and marketing providers.

What rights do you have?

Depending on your location, you may have rights regarding access, correction, deletion, portability, or restriction of your personal information.

Information We Collect
How We Use Your Information
Legal Bases for Processing
When and With Whom We Share Information
Cookies and Tracking Technologies
Data Retention
Data Security
Your Privacy Rights
Do Not Track Signals
California Privacy Rights
Changes to This Privacy Policy
Contact Information

1. INFORMATION WE COLLECT

Information You Provide to Us

We collect personal information that you voluntarily provide when you:

Place an order
Create an account
Subscribe to our newsletter
Contact customer service
Participate in promotions or surveys
Submit inquiries through our website

The information we collect may include:

Name
Email address
Phone number
Billing address
Shipping address
Account information
Customer service communications
Order history

Order and Transaction Information

When you purchase products through our Services, we collect information necessary to process and fulfill your order, including:

Products purchased
Order amounts
Shipping details
Transaction records
Return and exchange information

Payment information is processed by third-party payment providers. We do not store complete payment card numbers on our servers.

Information Collected Automatically

When you access our Services, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Referring URLs
Website activity
Shopping cart activity
Session information
Date and time of access

This information helps us improve performance, security, and user experience.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

Process and fulfill orders
Provide customer service and support
Create and manage customer accounts
Process returns and exchanges
Communicate regarding purchases and account activity
Send administrative notices
Improve our website and services
Monitor website performance and security
Prevent fraud and unauthorized activity
Conduct analytics and reporting
Send marketing communications when permitted by law
Comply with legal obligations

3. LEGAL BASES FOR PROCESSING

Where applicable, we process personal information based on:

Your consent
Performance of a contract
Compliance with legal obligations
Protection of legitimate business interests
Protection of vital interests

You may withdraw consent at any time where consent is the basis for processing.

4. WHEN AND WITH WHOM WE SHARE INFORMATION

We do not sell personal information.

We may share information with trusted third parties necessary to operate our business.

Ecommerce Platform Providers

Our store may be hosted by Shopify and related ecommerce service providers.

Payment Processors

Payment transactions may be processed through:

Shopify Payments
Shop Pay
PayPal
Other payment providers offered at checkout

These providers process payment information in accordance with their own privacy policies.

Shipping and Fulfillment Providers

We may share shipping and order information with:

Shipping carriers
Fulfillment partners
Logistics providers

for the purpose of delivering products and processing returns.

Analytics and Marketing Providers

We may use service providers such as:

Google Analytics
Google Ads
Meta (Facebook and Instagram)
Email marketing providers
Customer support providers

to help us analyze performance and communicate with customers.

Business Transfers

Information may be transferred as part of a merger, acquisition, financing transaction, or sale of assets.

Legal Compliance

We may disclose information if required by law or when necessary to protect our rights, customers, or business operations.

5. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies, pixels, web beacons, and similar technologies to:

Operate our website
Remember user preferences
Maintain shopping carts
Analyze traffic
Measure advertising effectiveness
Improve user experience

You may manage cookie settings through your browser preferences.

Some website functionality may be affected if cookies are disabled.

6. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

Fulfill the purposes described in this Privacy Policy
Complete transactions
Comply with legal obligations
Resolve disputes
Enforce agreements

When information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable law.

7. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

Users transmit information to us at their own risk.

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have rights including:

Access to your personal information
Correction of inaccurate information
Deletion of personal information
Restriction of processing
Data portability
Objection to processing
Withdrawal of consent

To exercise any privacy rights, contact us using the information provided below.

Marketing Communications

You may unsubscribe from marketing emails at any time by:

Clicking the unsubscribe link in marketing emails
Contacting us directly

Even if you opt out of marketing communications, we may continue to send transactional or service-related communications.

9. DO NOT TRACK SIGNALS

Some browsers offer a "Do Not Track" feature.

Because there is no universally accepted standard for responding to these signals, our Services currently do not respond to Do Not Track requests.

10. CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Subject to applicable law, California residents may have the right to:

Know what personal information we collect
Access personal information
Correct inaccurate information
Request deletion of personal information
Limit certain uses of personal information
Receive information in a portable format
Be free from discrimination for exercising privacy rights

We do not sell or share personal information for monetary consideration.

To submit a California privacy request, contact us at:

store@guntherwerks.com

We may request information necessary to verify your identity before processing requests.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Changes become effective when posted on this page. The "Last Updated" date above will reflect the most recent revision.

We encourage users to review this Privacy Policy periodically.

12. CONTACT INFORMATION

If you have questions, comments, or requests regarding this Privacy Policy, please contact:

GW9 Design
A Division of Gunther Werks LLC

7622 Woodwind Drive
Huntington Beach, CA 92647
United States

Email: store@guntherwerks.com

REQUESTS TO REVIEW, UPDATE, OR DELETE INFORMATION

Subject to applicable law, you may request access to, correction of, or deletion of your personal information by contacting: